You are here: Home \ FAQs

What is the Rotten Robbie Saver Club?

By using the Rotten Robbie Saver Club card instead of a bank debit or credit card it saves us money that we want to put back into your pocket. Pick up a card at any Rotten Robbie location, then go on-line to link your card to your checking account. Once you complete the verification process, you can start to saving up to 10 cents per gallon every time you use your card. You’ll get an e-mail with every purchase then see the funds debited from your checking account in 1-3 days.

How many Rotten Robbie locations are there?

We have 36 locations from Lakeport to Santa Nella, with the highest concentration in the South Bay.

Where does Rotten Robbie get their gas, diesel, or oil from?

The vast majority of the products we buy are refined in one of the five Bay Area refineries (Chevron, Tesoro, Valero, Shell and Conoco-Phillips). We buy directly from these companies and from other sources, who buy from or exchange product with these companies. Most of the crude oil refined in the Bay Area refineries comes from Alaska and California.

When I use my debit or credit card at the pump, why does it sometimes shut off before my tank is full?

Each card issuer has a rule that limits the dollar amount our customers can pump during a pay at the pump transaction. The limits are as follows – Rotten Robbie Saver Club $150; debit $50; Visa and MasterCard $75; and Discover and American Express $100. If you want more fuel than your card type allows in one transaction, you can either take your card to the cashier and request preset of a different amount, or you can insert your card a second time to begin another transaction.

How do I check the balance of my Rotten Robbie gift card?

Call 1-866-650-6049 and follow the prompts. The card number is the 19 numbers starting with 6032 on the left on the back of the card. The pin number is the 4 numbers on right on the back of the card. If you have a balance of $10 or less, we will cash out the card for you.

Why is there sometimes a hold on my debit or credit card after using it at the pump?

When using pay at the pump, we send a pre-authorization request to your bank to make sure there are funds available to cover your fuel purchase. Once the sale completes, we send a file to your bank with the final charge and a request that they remove the pre-authorization. Some banks choose to ignore our request to remove the pre-authorization and may leave the hold on your account for a few business days. Occasionally, banks will erroneously tell customers that the merchant is holding your funds, but we are not. Rotten Robbie only collects funds for the actual transaction amount and does not hold your funds. Don’t want to see a hold on your account? Sign up for the Rotten Robbie Saver Club card.

When I pay at the pump it asks me to enter my zip code. Isn't it illegal to collect this information in California?

We use your zip code solely for the prevention of credit card fraud by matching it to your billing address during the unattended sale at our automated pumps. This practice is allowed by AB1291. We do not record or retain your zip code for marketing purposes (which is not allowed by AB1291).

Is Rotten Robbie gas the same as the major brands?

Basically, yes. The only difference is the additive that is used. The major refiners each have their own proprietary additive that they use. We use a generic additive that meets all the requirements of The California Air Resources Board (CARB), which are the same standards that the major refiners must also meet. All refiners exchange gasoline with each other and supply gasoline directly or indirectly to independent suppliers like Rotten Robbie. The additive is the last thing that is added to the fuel, which occurs at the time the fuel is loaded into the delivery truck.

Why the name Rotten Robbie?

We wanted a catchy name and played off the nickname “Robbie” of Don Robinson, one of our founders. Calling ourselves Rotten Robbie was a fun way to help customers remember our name. We promise that we’re only rotten to our competitors…our customers love us!

How long have you been in business? Is Rotten Robbie franchised or company operated?

All Rotten Robbie Stations are family-owned and operated. We have been operating under the Rotten Robbie name since about 1971, but Robinson Oil Corporation, which owns and operates all of the stations, started business in Watsonville as Mathson Petroleum in the mid 1930s. Feel free to read up on our background under company information.

Why are your prices cheaper than other stations?

We operate on high volumes and low margins. As an independent marketer, we can buy from several different refiners and we always try to buy at the most advantageous price.

Do you offer a Rotten Robbie credit card?

We offer the Rotten Robbie Saver Club card that works like a debit card, but not a consumer credit card. We do offer a commercial credit card for business use, you can get additional information by checking out our Commercial Fueling division.

If I want to sell my product in your stores, who do I call?

Please contact Jodi Leibowitz at jleibowitz@rottenrobbie.com with any product questions.

Can I delete my app data?

Privacy Policy

The Rotten Robbie app collects name, email, and transaction history if using mobile payment. All data collected through the Rotten Robbie app is encrypted and never sold.
To request your data or request the data be deleted, open the app, then go to app settings to general settings to security. The options are to request an account archive, permanently delete your account or withdraw consent. You will be asked to enter your PIN to verify user identity.
For additional help, contact us at comments@rottenrobbie.com.